Refund Policy

This Refund Policy forms part of the Terms of Service of Uncap11 ("Company", "we", "us", or "our").

By purchasing or using our managed LinkedIn profile access service, you agree to this Refund Policy.

1. Nature of the Service

Uncap11 provides time-based access to digital LinkedIn profiles. Due to the digital nature of the service, refunds are limited to the circumstances described below.

Once access is delivered and used, the service is considered consumed.

2. Eligibility for Refunds

Refund requests are reviewed on a case-by-case basis.

2.1 Non-Delivery of Access

You may be eligible for a full or partial refund if:

• Access credentials were not delivered within the agreed timeframe;
• The assigned profile was inaccessible due to a documented system issue on our side.

2.2 Pre-Use Permanent Restriction

If your assigned profile is permanently restricted by a third-party platform before you have used it, we may, at our discretion:

• Replace the profile with an alternative;
• Offer a full or partial refund.

2.3 Duplicate Transactions

Refunds will be issued for duplicate charges resulting from billing errors on our part.

3. Refund Request Requirements

To be considered for a refund, your request must:

• Be submitted within 24 hours of the relevant event (e.g., non-delivery, discovery of issue);
• Include your Order ID;
• Include a clear description of the issue;
• Include any supporting documentation we request.

Requests submitted outside the specified timeframe may not be considered.

4. Non-Refundable Circumstances

Refunds will not be issued when:

• Access was successfully delivered and the service was operational;
• Restrictions or issues resulted from your actions or third-party platform policies;
• You simply changed your mind after purchase;
• You have violated our Terms of Service;
• You have used the service for the agreed period;
• Your expectations regarding outreach or performance were not met (we do not guarantee outcomes).

We cannot guarantee refunds once usage has begun.

5. Processing of Approved Refunds

Approved refunds will be processed as follows:

• Refunds are issued to the original payment method where possible;
• Processing may take 5–10 business days depending on your financial institution;
• Non-recoverable fees (e.g., payment processor fees) may be deducted at our discretion.

6. Chargebacks and Payment Disputes

If you initiate a chargeback or payment dispute without first contacting our support team, we reserve the right to:

• Suspend or terminate your access immediately;
• Terminate any related services;
• Restrict future purchases;
• Provide relevant records to the payment provider.

We encourage you to contact us first to resolve any billing or access issues.

7. EU & UK Consumer Rights

If you are a consumer in the EU or UK, you may have a statutory right to withdraw from the contract within 14 days of purchase.

This right may not apply if you have expressly requested that we begin performance before the end of the withdrawal period and have acknowledged that you will lose your right to withdraw once the service has been fully performed.

• By requesting immediate access, you consent to performance beginning before the end of the 14-day withdrawal period;
• You acknowledge that you will lose your right of withdrawal once the service has been fully provided.

If you consent to immediate performance, we will provide access as agreed and your right to withdraw will end once the service is fully performed.

8. Modifications

We may update this Refund Policy at any time. Changes will be reflected by the "Last updated" date at the top of this page.

9. Contact Information

For refund requests or questions about this policy, please contact us.

Uncap11

Email: contact@uncap11.com